During the trial it was revealed that McDonald’s knew that heating their coffee to this temperature would be dangerous, but they did it anyways because it would save them money. When you serve coffee that is too hot to drink, it will take much longer for a person to drink their coffee, which means that McDonald’s will not have to give out as many free refills of coffee. This policy by the fast food chain is the reason the jury awarded $2.7 million dollars in punitive damages in the McDonald’s hot coffee case. Punitive damages are meant to punish the defendant for their inappropriate business practice.
And media did a bang-up job portraying the victim as a petulant child who is too dumb to drink coffee. Classic corporate Uno reverse card.
The good news is the only way they’re able to get away with it was because the internet hadn’t caught on as much, and because this was before the media was afraid of catching defamation lawsuits.